YOUR DATA.
KEPT SHARP.
Last updated 18 August 2026. This notice explains how CEOFADES uses personal information when you browse the website, make or manage a booking, contact the team, receive an email, request a refund or use the staff booking system.
Who controls your information
CEOFADES is responsible for the customer information used by this booking service.
Address: 161 St Albans Road, Watford, WD24 5BD
Email: ceofades161@gmail.com
Information we collect
We collect the name, email address, telephone number, barber, service, appointment date and time, optional booking notes, booking reference, payment status, tip amount and booking history you provide or generate when using the service.
Stripe handles card details directly. CEOFADES does not receive or store your complete card number, security code or online-banking credentials.
Why we use it
- To reserve, confirm, change or cancel appointments.
- To take payment, issue refunds and reconcile business records.
- To send booking, update, cancellation and refund emails.
- To recover a booking reference and respond to customer questions.
- To prevent duplicate bookings, misuse and payment disputes.
- To understand booking and barber performance in the private staff dashboard.
Our legal bases
We normally use booking information because it is necessary to provide the appointment and payment service you request. We may also use it to meet accounting or legal obligations and for legitimate business interests such as protecting the diary, resolving disputes and understanding business performance.
Who receives it
We use service providers only where needed to operate the booking system:
- Stripe for Checkout, payments, refunds and payouts.
- Brevo for transactional booking emails.
- Netlify for website hosting, server functions and booking storage.
- Google Maps when the location map or directions are opened.
These providers process information under their own security and privacy terms. We do not sell customer information or use booking details for unrelated marketing.
How long we keep it
Short-lived reservations are used only to protect a selected appointment while Checkout is completed. Confirmed, cancelled, payment and refund records may normally be retained for up to six years where needed for tax, accounting, fraud prevention or legal claims. Information that is no longer needed should be securely removed or anonymised.
Your browser
The booking service uses necessary local or session storage to remember an active checkout, restore booking details after returning from Stripe and save the most recent booking reference on that device. The site does not currently run advertising or behavioural analytics cookies. Embedded Google Maps and external social links may be governed by those providers’ own privacy settings.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability or to object to a particular use. Email ceofades161@gmail.com with your name and booking reference so the team can identify the correct record.
You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Security and changes
Access to bookings is restricted to authenticated staff profiles. Payments remain with Stripe, sensitive environment keys stay server-side, and booking APIs are not cached. This notice may be updated when the service or its providers change; the latest version will remain available on this page.